Return Policy

Effective Date: January 25, 2025

At Strings Instruments Boutique, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a hassle-free return process. Please review our return policy below for details.

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be in its original condition, unused, and undamaged.

  • The item must be returned in its original packaging, including all accessories and documentation.

  • The return request must be made within 30 days of the delivery date.

Non-Returnable Items

The following items are not eligible for returns:

  • Strings that have been opened or used.

  • Custom or personalized instruments.

  • Gift cards.

  • Sale or clearance items (unless they arrive damaged or defective).

How to Initiate a Return

  1. Contact Us: Email us at goldentonewood@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.

  2. Approval: Once your return request is approved, we will provide you with a return authorization and shipping instructions.

  3. Shipping: Pack the item securely and ship it to the provided return address. The return shipping cost is the responsibility of the customer unless the item is defective or incorrect.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7 business days and will be applied to your original payment method.

  • Please note that shipping fees are non-refundable.

Exchanges

  • If you wish to exchange an item, follow the return process outlined above and place a new order for the desired item.

  • Exchanges are subject to product availability.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us at goldentonewood@gmail.com within 48 hours of delivery.

  2. Provide photos of the damage or defect along with your order details.

  3. We will arrange for a replacement or refund at no additional cost to you.

Late or Missing Refunds

If you haven’t received a refund after 7 business days:

  1. Check your bank or credit card statement.

  2. Contact your bank or credit card company as processing times may vary.

  3. If you still have issues, please contact us at goldentonewood@gmail.com for assistance.

If you have any questions about our return policy, feel free to reach out to us at goldentonewood@gmail.com.

Thank you for choosing Strings Instruments Boutique for your musical needs!