Shipping Policy

Effective Date: [1/25/2025]

Welcome to Strings Instruments Boutique! We are committed to ensuring that your purchases arrive safely and on time. Please review our shipping policy to understand how we handle orders, shipping, and delivery.

Shipping Locations

We currently ship to:

  • Europe 

  • USA

  • Asia

Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Custom or special orders may require additional processing time, which will be communicated via email.

Shipping Methods & Delivery Times

We offer the following shipping options:

  • GLS Shipping: [ 3-6 business days]

  • Romanian Post Office & EMS Shipping: [ 6-9 business days]

Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier disruptions.

Shipping Costs

  • Shipping costs are calculated at checkout based on the destination, weight, and size of the package.

  • Deliveries of oversized instruments like double basses or cellos (to some countries) we have to charge a proportionate shipping cost and Delivery may be done with Private Delivery. 
  • Prices are net prices without VAT and valid for customers within the EU with a valid VAT number or for customers outside the EU area.
  • For EU Customers without VAT number, we have to charge 20% VAT.

Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number and a link to track your package.

  • If you do not receive tracking information, please contact us at goldentonewood@gmail.com.

International Shipping

  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • We recommend checking with your local customs office for detailed information.

Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage and the packaging.

  • If your package is lost in transit, please contact us at goldentonewood@gmail.com so we can assist in filing a claim with the carrier.

Returns & Exchanges

Please refer to our Return Policy for detailed information on returning or exchanging items.

If you have any questions about our shipping policy, feel free to reach out to us at goldentonewood@gmail.com.

Thank you for choosing Strings Instruments Boutique for your musical needs!